Scope of Rules for India-Based Use

Acceptance and updates

• By creating an account or continuing to use the services, you confirm you have read and accept these terms, the privacy policy, responsible gambling rules, and any bonus or promotion conditions.
• Parimatch may modify the terms to reflect legal or operational changes. Updated terms take effect once published. Continued use means acceptance. If you disagree, you must stop using your account.

Eligibility and registration

• You must be at least 18 years old and legally allowed to bet under the laws of your state or union territory in India.
• You agree to register only one account using accurate, current information and to keep credentials confidential.
• Use of VPNs, proxies, or false data to bypass geographic or legal restrictions is prohibited.

Proper platform use

• You agree not to use the site for unlawful activity, to interfere with events or markets, to abuse bonuses, or to manipulate odds or outcomes.
• Automated scripts, bots, or scraping tools are not allowed.
• We may suspend or close accounts to protect integrity, investigate errors, or comply with legal requests.

Content and intellectual property

• All software, odds compilations, graphics, text, and branding are protected by intellectual property laws. Personal, non-commercial use is allowed; reproduction or distribution without consent is not allowed.

Liability and service availability

• Betting involves financial risk. The platform is provided on an as-available basis. Interruptions, delays, or data errors can occur.
• To the extent permitted by applicable law, liability for indirect or consequential losses is excluded. Responsibility for direct losses is limited to the value of the relevant bet or the amount in dispute.

Governing terms and conflicts

• Additional rules may apply to specific sports, markets, casino games, or promotions. If there is a conflict, the specific rules or bonus terms prevail for that product.

Who may place a bet

• Only verified account holders who meet age and legal requirements may place bets.
• You must be located in a place where betting is allowed at the time of betting.

Bet placement and acceptance

• A bet is accepted when it appears in your betting history as confirmed. Pending or processing slips are not accepted bets.
• Odds can change before acceptance. Markets may be suspended or removed before an event.
• Obvious pricing or line errors may result in correction or voiding of the affected selection.

Minimums, maximums, and payouts

• Minimum and maximum stakes, along with market limits and maximum payouts, are displayed on the bet slip or rules page for each sport or event.
• We may impose per-account limits based on risk management or legal obligations.

Settlement and results

• Bets are settled on official results from the relevant governing body at the time of market settlement. Subsequent changes to results do not always affect settlement.
• If an event is postponed or abandoned, settlement follows the market-specific rules shown on the event page. Markets may stand, be void, or be resettled depending on the rules.
• Example: If a cricket match is abandoned after the toss, completed markets such as “Top Batter in Team A” may stand, while match result markets may be void if no official result is declared.

Cancellations and voids

• We may void a bet in cases of palpable error, rule breaches, event manipulation, or regulatory requests.
• If a selection is void, the bet may be settled at odds of 1.00 for that leg, and the rest of a multiple will stand.

Restrictions and responsible use

• We may limit stakes, restrict markets, or refuse bets to preserve market integrity.
• Bonus funds and free bets are subject to separate promotional terms, including wagering requirements and expiry.

Funding your account

• You may fund your account using methods available in India such as UPI, IMPS/NEFT, NetBanking, debit/credit cards, and supported e-wallets. Availability depends on your verification status and location.
• Minimum and maximum deposit amounts are shown in the cashier before you confirm a transaction. Fees, if any, are shown at checkout.
• Funds must come from a payment method held in your name.

Withdrawals

• Withdrawals are paid to the original deposit method where possible, or another verified method in your name.
• Before a first withdrawal and whenever required by law or risk checks, full KYC verification is mandatory.
• Processing times vary by method: instant to a few hours for e-wallets, 1 to 3 business days for bank rails, subject to successful checks.

KYC/AML checks

• You may be asked to provide identity, address, and payment method verification, such as PAN, Aadhaar-based verification, bank statements, or card proofs where lawful and appropriate.
• Transactions may be held while checks are completed. Inconsistent details can lead to cancellation or reversal to source.

Transaction rules and restrictions

• We may set rolling limits, daily or monthly caps, and require wagering of deposited amounts before withdrawal to curb misuse of payment rails.
• Chargebacks and payment disputes may lead to account suspension and recovery of costs.
• Currency, conversion rates, and any applied fees are shown before you confirm. Your bank or wallet provider may add charges.

Cancellations and reversals

• A deposit or withdrawal request may be cancelled by you in the cashier until it is processed. We may cancel or reverse transactions to comply with legal, security, or AML requirements.

Our approach

• Betting should be recreational. You agree to bet only what you can afford to lose and to monitor your behavior and spending.

Player tools

• Deposit limits: set daily, weekly, or monthly caps on the amount added to your account.
• Loss and stake limits: cap total losses or total bets over a chosen period.
• Time-outs: short breaks that lock betting access for a set period.
• Self-exclusion: longer blocks on your account for periods from 6 months or more. Exclusions apply to all real-money products on your account.
• Reality checks: on-screen reminders of session duration and net position.

Self-assessment and information

• Access a self-assessment questionnaire in your account to evaluate risk behavior.
• Review your betting history and net results regularly.

Legal obligations and policy

• We maintain AML/CTF controls designed to meet applicable obligations and industry standards, including customer due diligence, transaction monitoring, and record keeping.

Know Your Customer (KYC)

• Verification may include identity, age, address, source of funds or source of wealth, and ownership of payment methods.
• You must cooperate promptly when documents are requested. Failure may result in restrictions or account closure.

Monitoring and triggers

• Systems review deposits, withdrawals, bet patterns, bonuses use, and transfers to detect unusual activity.
• We may request explanations for activity inconsistent with your profile, such as rapid high-value transactions or circular movement of funds.

Actions on suspicion

• We may delay, block, or freeze transactions and accounts pending review.
• We may file reports to competent authorities where required.
• Breaches can lead to forfeiture of bonuses and account termination subject to applicable law.

What data we collect

• Identification and contact: name, date of birth, address, phone, email, PAN, and verification data.
• Account and betting data: registration details, login events, device data, bets, odds selections, deposits, withdrawals, bonuses, and communications.
• Technical data: cookies, IP address, browser, app identifiers, geolocation signals, and security logs.

How we use your data

• To provide services: account setup, KYC, payments, customer support, and bet settlement.
• To meet legal duties: AML checks, age verification, fraud prevention, and record retention.
• To improve products: analytics, troubleshooting, and service quality.
• To manage marketing subject to your preferences and consent where required.

Legal bases and retention

• Processing is based on contract performance, legal obligations, legitimate interests, and your consent where needed. Retention periods follow legal and operational requirements.

Your rights under India’s DPDP Act

• Access: request a copy of your personal data.
• Correction and erasure: fix inaccuracies and request deletion where lawful.
• Consent management: manage marketing choices and cookies.
• Grievance redressal: submit complaints to our designated support channel in your account. You may escalate to the Data Protection Board of India where applicable.

Sharing and transfers

• We share data with payment providers, verification partners, analytics and security vendors, and regulators where required. Cross-border transfers use appropriate safeguards, such as contractual protections.

Technical protections

• TLS encryption protects data in transit. Sensitive data is stored using industry-standard encryption and access controls.
• Systems include firewalls, intrusion detection, anti-fraud tooling, and continuous monitoring of account activity and transactions.

Account protections

• Two-factor authentication is available and may be required for sensitive actions.
• Automatic session timeouts reduce the risk of unattended access.
• You must keep credentials secret, use strong passwords, and update devices to the latest software.

Incident response and continuity

• Security events are triaged, contained, investigated, and reported as required by law.
• Regular backups and redundancy support platform continuity during outages.