Parimatch Support Team in India

You can contact us for account help, payment issues, game questions, partnerships, media, marketing, affiliate queries, corporate or legal requests, or investor notes.

Notes for your safety:

• We will never ask for your password or OTP.
• Only follow links on our official site or app.
• The current support e‑mail is shown after login to prevent phishing.

Live chat is the fastest way to reach an agent. Use it for time‑sensitive questions and quick fixes.

• How to start chat
  • On mobile: log in, tap Profile or Menu, select Help Center, then Live Chat.
  • On desktop: log in and click the Chat bubble or go to Help Center and select Live Chat.
  • If locked out, tap Help on the login screen to open guest chat.
• Best for
  • Login or password issues, two‑factor troubles, OTP not received.
  • KYC and document checks, account verification status.
  • Deposits, withdrawals, payment confirmation, bet settlement questions.
  • App or website errors, game not loading, limit or self‑exclusion queries.
• Hours and languages
  • 24/7 live assistance.
  • English and Hindi. Other languages may depend on agent availability.
• Expected response time
  • Connection usually under 1–2 minutes.
  • Most chats resolve in 5–15 minutes.
• Tips for faster help
  • Be logged in if possible and confirm your full name, date of birth, and registered phone or email.
  • Describe the issue in one message. Add order IDs, bet IDs, or transaction IDs.
  • Attach screenshots of errors, receipts, or KYC files.
  • Keep the chat window open. Ask for your case or ticket ID at the end.
• Security notes
  • Support will never ask for your password or full card number. Do not share OTP codes.

Need real‑time guidance? Use Parimatch live support for immediate answers.

Email support is best for formal requests and cases that need attachments or a paper trail.

• How to send an email
  • Log in, open Help Center, select Contact or Email. Use the in‑site form or the support email shown there.
  • Using the in‑site email link helps route your case to the right queue and prevents phishing.
• Best for
  • KYC documents, proof of address, and account verification reviews.
  • Dispute or complaint submissions, including attachments.
  • Payment traces, bank confirmations, charge queries, and statement reviews.
  • Responsible gaming requests, limit changes, or self‑exclusion confirmation.
• Contact details
  • Use the support email displayed in the Help Center after login. This ensures you contact the correct inbox.
• Expected response time
  • First reply in 2–12 hours for most cases.
  • Complex reviews may take up to 24–48 hours. You will receive a ticket ID.
• Tips for faster email responses
  • Subject line: pick a clear tag such as Account Login Issue, KYC Review, Deposit Pending, or Bet Settlement.
  • Include username, registered phone or email, device and app version, and time of the issue.
  • Attach legible files in JPG or PDF. Keep each file under 5 MB.
  • Send from the email linked to your account to speed up verification.
• Security notes
  • Only use the support email from the website. Ignore addresses posted on social media or forums.

Some players prefer calls for urgent matters. At this time, a local phone channel is not offered in India.

• Availability
  • No helpline number 24/7 is provided in India.
  • There is no toll‑free free number or public support number published online.
  • If a callback option appears in chat, submit a request and keep your phone nearby.
• Best use cases for callbacks (when offered)
  • Urgent payment holds that need quick clarification.
  • Accessibility needs or complex verification steps.
• Expected timeframes
  • Callback requests, when approved, typically occur in 15‑60 minutes.
  • Resolution time depends on verification and case complexity.
• Tips to prepare for a call
  • Have your ticket ID, registered phone or email, and a government ID ready.
  • Do not share passwords or OTPs by phone. Agents will not ask for them.
  • If you miss a callback, reply in chat to reschedule.
• Where to find updates
  • If a phone line becomes available in India, the official Help Center will display the Parimatch helpline number.

Messaging apps and social platforms can help with general questions. Account‑specific help moves to chat or email for security.

• Available platforms
  • WhatsApp and Telegram may be offered from the Help Center as secure deep links.
  • Facebook and X (Twitter) are used for announcements and basic guidance.
• How to contact correctly
  • Start from the website Help Center and tap the WhatsApp or Telegram button to open a verified conversation.
  • Avoid numbers or handles found in comments or groups. Many are impostors.
• Best for
  • Quick FAQs, site updates, event information, and how to find features.
  • Directing you to the right queue for account help.
• Expected response time
  • Simple questions: 5‑30 minutes.
  • Account checks are transferred to live chat or email for verification.
• Tips for effective messaging
  • Share your ticket ID if you already opened a case.
  • Do not send documents in public threads. Use the secure chat or email channel.
  • Look for verification badges and links that redirect to the official website.
• Security notes
  • The Parimatch support team will never ask for payment to fix an account or for remote device access.

Technical support handles errors, failed payments, and gameplay issues.

• How to reach technical help
  • Open Live Chat and select the Technical category.
  • Or open Help Center and use the Email option, choosing Technical Support as the topic.
• Issues handled
  • Login loops, OTP not arriving, two‑factor problems.
  • App crashes, update errors, pages not loading, or geolocation checks.
  • Deposit declined, UPI or card failures, withdrawal pending or failed.
  • Game freezing, bet not settling, odds not updating, or site unavailability.
• Expected timeframes
  • Quick fixes in chat: 5‑20 minutes.
  • Payment traces: 2‑48 hours depending on bank or gateway.
  • Provider investigations: 24‑72 hours for complex game issues.
• What to include for faster solutions
  • Exact error message or code, time of issue, and steps to reproduce.
  • Device model, OS version, app version or browser and version.
  • Network type (Wi‑Fi or mobile data), ISP, and approximate location.
  • Screenshots or short screen recordings of the problem.
• Security and privacy
  • Do not share full card details or OTP codes. Only the last 4 digits may be requested for a payment trace.

Need hands‑on troubleshooting now? The Parimatch support team in chat can guide you step by step.

One Indiabulls Centre, Tower 3
Senapati Bapat Marg, Elphinstone Road
Mumbai, Maharashtra 400013
India

Parimatch is a globally recognized brand in the world of sports and entertainment, now bringing its thrilling experience to the heart of India. We are a dynamic tech company that creates a seamless digital platform for sports enthusiasts, offering a next-generation fantasy sports experience and a hub for in-depth sports engagement.